World-class Service Programs

Make the most of your investment.

Service Agreements are tailored to your unique business needs, and designed to optimize your investment. We’ll get to know your environment and your business goals -- then deliver the right level of support to help you meet them.

Advantage Plus (APlus) - Unit Exchange

A supplement to standard warranty or extension, this agreement provides an assured 2-business day or less replacement for your laser or major components.

KEY BENEFITS

Flexibility to choose your coverage
Reduced inventory and carrying costs
Improved uptime and equipment availability

Productivity Plus (PPlus) –Warranty Extension

A cost-effective warranty extension providing full coverage of repair costs. Includes unlimited technical support, remote diagnostics, priority scheduling, and access to full line of Coherent genuine replacement parts.

KEY BENEFITS:

Protect your investment and improve budget planning
Eliminates paperwork delays in urgent situations
Offers multiple laser system and group discounts

Enhanced Technical Support (ETS)

Accelerate resolution, minimize downtime, and keep your systems running at peak performance with Coherent’s Enhanced Technical Support (ETS). ETS provides expert remote support through live video assistance, secure PC-to-laser connections, and advanced diagnostic tools such as log file analysis. Our highly trained engineers deliver fast, targeted help—often resolving issues without the need for on-site visits.

WHY CHOOSE ETS?

Faster Resolutions – Up to 70% of issues are resolved remotely
Lower Costs – Eliminate unnecessary service visits and part shipments
Smarter Service – Improve first-time fix rates with precise remote diagnostics
Always Connected – Real-time video collaboration and remote access tools
Peace of Mind – Optional annual ETS agreements offer unlimited support

ETS ensures you get the help you need—when and where you need it—while reducing operational disruptions and maximizing productivity.

Preventive Maintenance (PM) Visits

Regular PM visits are an efficient way to ensure peak performance and optimized uptime. Includes costs of labor and consumable parts; including discounts for parts and labor for unexpected service events.