Power & Energy Measurement Products Warranty

Limited Warranty

Coherent, Inc. (the "Company") warrants its standard catalog laser power and energy meters and sensors products to the original purchaser (the "Customer") that the product is free from defects in materials and workmanship and complies with all specifications, active at the time of purchase, for a period of twelve (12) months. Coherent, Inc. will, at its option, repair or replace any product or component found to be defective during the warranty period.  This warranty applies only to the original purchaser and is not transferable.

Extended Lifetime Warranty*

Coherent, Inc. offers original purchasers purchasing qualified laser power and energy meters and sensors products an extended twelve (12) month warranty program, which includes all parts and labor.  In order to qualify for this warranty, a Customer must return the Product to the Company for recalibration and recertification.  The Company will recertify the Product, provide software upgrades, and perform any needed repairs, and recalibrate the Product, for a fixed service fee (as established by the Company from time to time and in effect at the time of service). If the product cannot be recertified due to damage beyond repair, parts obsolescence, or other reasons, the Customer may be informed that an Extended Warranty program is not available for the Product.   If the Product fails and is returned to the Company within one year following the date of recalibration and recertification service, the Company will, at its option, repair or replace the Product or any component found to be defective.  If the Product must be replaced and the Product is no longer available for sale, Coherent reserves the right to replace with an equivalent or better Product. This warranty applies only to the original purchaser and is not transferable.   *Not applicable to all products.

Warranty Limitations

The foregoing warranties shall not apply, and Coherent reserves the right to refuse warranty service, should malfunction or failure result from: Damage caused by improper installation, handling or use. Laser damage (including sensor elements damaged beyond repair). Failure to follow recommended maintenance procedures. Unauthorized product modification or repair. Operation outside the environmental specifications of the product. Coherent assumes no liability for Customer-supplied material returned with Products for warranty service or recalibration. THIS WARRANTY IS EXCLUSIVE IN LIEU OF ALL OTHER WARRANTIES WHETHER WRITTEN, ORAL, OR IMPLIED.  COHERENT SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH ITS PRODUCTS.

Obtaining Warranty Service
In order to obtain service under this warranty, Customer must notify the Company of the defect before the expiration of the warranty period and make suitable arrangements for the performance of service.  The Company shall, in its sole discretion, determine whether to perform warranty service at the Customer’s facility, at the Company’s facility or at an authorized repair station.  If Customer is directed by the Company to ship the product to the Company or a repair station, Customer shall package the product (to protect from damage during shipping) and ship it to the address specified by the Company, shipping prepaid.  The customer shall pay the cost of shipping the Product back to the Customer in conjunction with recalibration and recertification; the Company shall pay the cost of shipping the Product back to the Customer in conjunction with product failures within the first twelve months of time of sale or during an extended twelve month warranty period.  A Returned Material Authorization number (RMA) assigned by the Company must be included on the outside of all shipping packages and containers.  Items returned without an RMA number are subject to return to the sender.
Location	Phone	Fax	E-mail
USA	800 343 4912	503 454 5727	LMC.sales@coherent.com
Asia	813 5635 8680	813 5635 8681	LMC.sales@coherent.com
Europe	49 6071 9680	49 6071 968499	LMC.sales@coherent.com
Detailed instructions for preparing and shipping your instrument can be found here.

Related Links . . .

• Extended Warranty for Power and Energy Products - Eligible Items
  
• RMA Instructions
  

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